ITIL is a set of information and best practices for successful IT Service Management. Let's look at how an ITIL certificate can help you and your organization.
It goes without saying that the business and technology worlds are inextricably linked these days. In order for competition to continue, no matter how painful or awkward this process may be, a company must be able to improve both its corporate goals and IT capabilities.
Naturally, such a change cannot start with a blank canvas. The development of IT services should be guided by knowing the current processes and management practices in an organization. Without this, an IT Service Management (ITSM) process will inevitably take time, money and effort and give competitors the chance to attract customers with more efficient offers.
"Information Technology Infrastructure Library (ITIL)" is a set of ITSM applications used by some of the world's highest profile organizations, including HSBC, IBM and even NASA. Launched as a series of books originally, ITIL was designed to standardize good IT management procedures and helped businesses avoid the most common pitfalls to deliver the highest quality services possible.
Divided into several levels and modules, ITIL covers everything from service strategies to continuous improvement and not only enables practitioners to adapt their IT service infrastructures, but also prepares for further changes. This can help increase sustainable efficiency for businesses and create a better, more consistent experience for customers.
Since the late 1980s, ITIL applications have become known for tens of thousands of practitioners worldwide. Currently, the joint venture created by the Council of Ministers in 2013 belongs to AXELOS.
So what exactly is ITIL?
"Information Technology Infrastructure Library" is one of the best practices for creating and improving an ITSM process. It is designed to help businesses manage risks, strengthen customer relationships, build low-cost applications, and create stable IT environments for growth, scale and change. In short, an ITIL Practitioner is an expert in continually shaping IT service development processes.
ITIL's main strength is its versatility. Applications are scalable and flexible, allowing organizations to take on as little or as little as they want. It can even be adapted to work with other applications such as ITIL, COBIT, Six Sigma and TOGAF.
An important point to keep in mind is that ITIL is not built around a particular business model. Rather, it is based on the collective experience of IT professionals. It has been applied to many industries, mostly due to the fact that almost every industry in the world trusts IT in one way or another.
So what is ITIL? It is a series of processes used to improve and improve the IT service lifecycle. It helps to increase the capabilities of organizations, processes and people, allowing them to adapt quickly and stay on top of the competition when changes in technology or business practices leave them vulnerable.
How does ITIL work?
The ITIL framework consists of five books, each focusing on a different element of the IT service lifecycle. They all support each other and provide practical instructions for planning, promoting and improving service or product development processes.
Service strategy - This is what you want your business to accomplish and how you will do it. ITIL will help you combine your IT portfolio with your core business processes, including service portfolio management, financial management and relationship management. It helps you define the needs of your organization, while giving you the perspective needed to predict how changes can affect your IT operations.
Service design - This focuses on the design of IT services, including architectures, processes, policies, documents and continuity. It will help you evaluate your services to make sure it meets your organization's requirements. You will also learn how to do this so that services can be adapted when major changes or emergencies occur.
Service transition - This phase looks at the steps between the end of the IT service development cycle and the point where the service is published for users. For example, if you are updating hardware, do you need to encourage software updates to make the migration smooth? Steps revolve around knowledge management, testing, evaluating and documenting changes to ensure good decision making.
Service operations - This relates to the daily operations and management of your product or service, and allows you to provide it in accordance with the requirements previously determined. The steps revolve around the principles, processes, operational activities and functions required to ensure your service is delivered. It will even help you create a service level agreement (SLA) framework for your IT service desk. Remember that in any IT effort, some kind of error is often inevitable. This phase will enable you to have a deep problem management process on when this will happen.
Continual service improvements - Effective ITSM is not to complete a service development project and leave it as it is. Instead, you should prepare yourself for continuous and continuous improvements by capturing repeatable processes and evaluating how they can be improved. To help with this, ITIL's latest module provides tools and guidance to assess risks and success factors within a service or product.