VMware vSphere: Troubleshooting Workshop [V6.5]

This five-day, hands-on training workshop provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 6.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Web Client, VMware vRealize® Log lnsight™, and other tools to analyze and solve problems.


Delegates will learn how to

·       Use vSphere Web Client, the command-line interface, and logs to diagnose and resolve problems in the vSphere environment

·       Introduce troubleshooting principles and procedures

·       Troubleshoot networking problems and recover from these problems

·       Analyze storage failure scenarios and resolve the problems

·       Troubleshoot vSphere cluster failure scenarios and analyze possible causes

·       Diagnose common VMware vSphere® High Availability problems and provide solutions

·       Troubleshoot problems related to virtual machine migration and improve resource use 

·       Troubleshoot VMware vCenter Server® problems

·       Identify VMware ESXi™ host problems, analyze failure scenarios, and correct them

·       Troubleshoot faulty virtual machines, including installation problems, snapshot problems, connection problems, and more


Course Introduction

Introductions and course logistics

Course objectives

Describe the content of this course

Gain a complete picture of the VMware certification system

Familiarize yourself with the benefits of the VMware Education Learning Zone

Identify additional resources

Introduction to Troubleshooting

Identify the effects of a system problem

Define the scope of troubleshooting

Use a structured approach

Understand the principles of troubleshooting

Follow a logical troubleshooting procedure

Examine examples of troubleshooting

Troubleshooting Tools

Use command-line tools to identify and troubleshoot problems

Use VMware vSphere® Management Assistant

Find and interpret important log files

Use vRealize Log Insight for log aggregation, efficient log search, and problem analysis


Identify the symptoms of network-related problems

Analyze and resolve standard switch and distributed switch problems

Analyze virtual machine connectivity problems and fix them

Examine common management network connectivity problems and restore configurations

Identify and prevent potential problems


Troubleshoot storage connectivity problems

Analyze storage-related logs

Analyze hardware malfunction and software misconfiguration scenarios

Identify multipathing-related problems, including permanent device loss (PDL) and all paths down (APD)

Analyze possible causes, recover from the faulty conditions, and restore storage visibility

vSphere Clusters

Identify and recover from problems related to vSphere HA

Analyze and troubleshoot various types of vSphere vMotion problems related to virtual machine migrations

Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use

Examine vSphere cluster failure scenarios and possible solutions

Virtual Machines

Analyze and resolve common virtual machine snapshot problems

Identify possible causes and resolve virtual machine power-on problems

Troubleshoot virtual machine connection state problems

Resolve problems seen during VMware Tools™ installations

Examine failure scenarios and provide solutions

vCenter Server and ESXi

Understand the vCenter Server and VMware Platform Services Controller™ architecture in vSphere 6.x

Identify and resolve authentication problems

Troubleshoot VMware Certificate Authority and certificate problems

Analyze and fix problems with vCenter Server services

Analyze and fix vCenter Server database problems

Identify VMware vCenter Server® High Availability problems

Examine ESXi host and vCenter Server failure scenarios and resolve the problems

VMware vSphere 6.5: Install, Configure, Manage

Program Details
Duration 5 Days
Capacity Max 12 Persons
Training Type Classroom / Virtual Classroom

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