ITIL® Service Lifecycle: Service Transition

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service transition phase of the service lifecycle. You'll focus on service transition purpose, principles, processes, activities, functions, technology, and implementation considerations.


The main process focus areas of this course include:


·       Transition planning and support

·       Service asset and configuration management

·       Change management

·       Change evaluation

·       Release and deployment management

·       Service validation and testing

·       Knowledge management


What you will learn


·       Importance of service management as a practice concept and service transition principals, purpose, and objectives

·       How all processes in ITIL service transition interact with other service lifecycle processes

·       Sub-processes, activities, methods, and functions used in each of the ITIL service transition processes

·       Roles and responsibilities within ITIL service transition and the activities and functions to achieve operational excellence

·       How to measure ITIL service transition

·       Technology and implementation considerations surrounding ITIL service transition

·       Challenges, critical success factors, and risks associated with ITIL service transition


Audience


IT operations, technical, or IT management personnel requiring more information about ITIL best practices

Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

Service Transition

Purpose and Objectives

Scope

Business Value

Context

Processes


Service Transition Principles

Policies

Define and Implement a Formal Policy

Implement All Changes to Services

Adopt a Common Framework and Standards

Maximize Reuse of Established Processes and Systems

Align Plans with the Business Needs

Establish and Maintain Relationships with Stakeholders

Establish Effective Controls and Disciplines

Provide Systems for Knowledge Transfer and Decision Support

Plan Release Packages

Anticipate and Manage Course Corrections

Proactively Manage Resources Across Service Transition

Ensure Early Involvement in the Service Lifecycle

Provide Assurance of the Quality of the New or Changed Service

Proactively Improve Quality During the Service Transition

Optimizing Performance

Inputs and Outputs by Lifecycle Stage


Transition Planning and Support

Purpose and Objectives

Scope of Transition Planning and Support

Business Value

Policies, Principles, and Basic Concepts

Activities, Methods, and Techniques

Triggers, Inputs, and Outputs

Process Interfaces with Transition Planning and Support

CSFs and KPIs

Challenges and Risks

Roles and Responsibilities


Service Asset and Configuration Management

Purpose and Objectives

Scope of Service Asset and Configuration Management

Business Value

Policies, Principles, and Basic Concepts

Activities, Methods, and Techniques

Triggers, Inputs, and Outputs

Process Interfaces with Service Asset and Configuration Management

CSFs and KPIs

Challenges and Risks

Roles and Responsibilities


Change Management

Purpose and Objectives

Scope of Change Management

Business Value

Policies, Principles, and Basic Concepts

Activities, Methods, and Techniques

Triggers, Inputs, and Outputs

Process Interfaces with Change Management

CSFs and KPIs

Challenges and Risks

Roles and Responsibilities


Change Evaluation

Purpose and Objectives

Scope of Change Evaluation

Business Value

Policies, Principles, and Basic Concepts

Key Terminology

Activities, Methods, and Techniques

Trigger, Inputs, and Outputs

Process Interfaces with Change Evaluation

CSFs and KPIs

Challenges and Risks

Roles and Responsibilities


Release and Deployment Management

Purpose and Objectives

Scope of Release and Deployment Management

Business Value

Policies and Principles

Basic Concepts

Activities, Methods, and Techniques

Triggers, Inputs, and Outputs

Process Interfaces with Release and Deployment Management

CSFs and KPIs

Challenges and Risks

Roles and Responsibilities


Service Validation and Testing

Purpose and Objectives

Scope of Service Validation and Testing

Business Value

Policies, Principles, and Basic Concepts

Activities, Methods, and Techniques

Trigger, Inputs, and Outputs

Process Interfaces with Service Validation and Testing

CSFs and KPIs

Challenges and Risks

Roles and Responsibilities


Knowledge Management

Purpose, Objectives, and Scope

Business Value

Policies, Principles, and Basic Concepts

Activities, Methods, and Techniques

Triggers, Inputs, and Outputs

Process Interfaces with Knowledge Management

CSFs and KPIs

Challenges and Risks

Roles and Responsibilities


Managing People and Organizing for Service Transition

Managing Communications and Commitment

Managing Organizational and Stakeholder Change

Organizational Development

Functions

Organizational Context for Transitioning A Service


Technology and Implementation Considerations

Knowledge Management Tools

Collaboration

Configuration Management System

Integrated Approach to Service Transition Processes

Implementing Service Transition in a Virtual or Cloud Environment

Service Transition Challenges, Risks, and CSFs

Challenges

Risks

CSFs

External Factors


Exam Preparation

Program Details
Duration 3 Days
Capacity Max 12 Persons
Training Type Classroom / Virtual Classroom


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