Resolving Conflict

A common misconception is that conflict is negative and disruptive to an organization’s performance. But, when well-managed, conflict can result in positive change and increased productivity. Through highly interactive group activities, self-assessments, and discussions, you will learn to recognize the various natures of conflicts and how to appropriately react to those situations. You will also gain a better understanding of your personal style for responding to conflicts to achieve desired outcomes that lead to organizational success.

Delegate will learn how to

·       Describe conflict and its sources and strategies

·       Interpret behaviors and reactions within different conflict styles

·       Evaluate the impact of how people interpret situations and communicate during conflict

·       Assessing conflict to determine a resolution


This course is designed for individuals who want to better manage conflict through developing a constructive conflict resolution environment that can lead to creative and innovative solutions.

Recognizing Conflict

·       Types of Conflict

·       Conflict Sources and Strategies

Managing Conflict Styles

·       Understanding Your Approach to Conflict

·       Managing Conflict Styles of Others

Engaging in Conflict

·       Assumptions and Conflict

·       Conflict Communication Techniques

Effective Conflict Resolution

·       Analyzing a Conflict and Finding a Resolution

·       Facilitating Dialogue

There are no prerequisites for this course.

Program Details
Duration 2 Days
Capacity Max 12 Persons
Training Type Classroom / Virtual Classroom

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