ITIL One Day Overview

ITIL One Day Overview

The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilit..

ITIL Foundation

ITIL Foundation

As the most widely accepted approach to IT service management (ITSM) in the world, ITIL helps individuals and organizations use technology to realize business change, transformation and growth.In this exciting and dynamic course, you will g..

ITIL Practitioner

ITIL Practitioner

This highly practical course is designed to show you how to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement, the servi..

ITIL Service Lifecycle: Service Strategy

ITIL Service Lifecycle: Service Strategy

In this course, you will be immersed in the overall concepts associated with the service strategy phase of the service lifecycle. You will get an introduction to the key principles of service strategy, and you will learn about the service s..

ITIL Service Lifecycle: Service Operation

ITIL Service Lifecycle: Service Operation

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service operation phase of the service lifecycle. You will focus on service operation purpose, principles, processes, activit..

ITIL® Service Lifecycle: Service Transition

ITIL® Service Lifecycle: Service Transition

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service transition phase of the service lifecycle. You'll focus on service transition purpose, principles, processes, activit..

ITIL Service Lifecycle: Service Design

ITIL Service Lifecycle: Service Design

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service design phase of the service lifecycle. You will cover management and control of the activities and techniques within ..

ITIL Service Lifecycle: Continual Service Improvement

ITIL Service Lifecycle: Continual Service Improvement

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activit..

ITIL Expert Qualification: Managing Across the Lifecycle

ITIL Expert Qualification: Managing Across the Lifecycle

This is the ITIL course that leads to the ITIL Expert in IT Service Management certification. In this course, you'll be immersed in the contents of the ITIL publications. You'll focus on business, management, and supervisory objectives, pur..

COBIT 5 Foundation

COBIT 5 Foundation

COBIT® 5 is the industry-leading framework for the governance and management of enterprise IT. Control Objectives for Information and Related Technology (COBIT) is a framework providing best practices for the governance and management of en..

Lean IT Foundation

Lean IT Foundation

Organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a customer-focused, efficient and transparent IT organizatio..

Showing 1 to 11 of 11 (1 Pages)