Change Management

Change Management

Change management has become a critical component in initiating significant tasks, process and/or cultural change within the workplace. A common definition used for change management is a set of processes that is employed to ensure that sig..

Generation Gap

Generation Gap

The term ‘generation gap’ refers to the differences between people of younger generations and their elders. Modern generational gaps are often attributed to the rapid cultural change of modern times, particularly in regard to musical tastes..

Diversity Management

Diversity Management

In the new global economy, it is more important than ever to understand how culture affects communication and perception. Improving intercultural communication enhances success by bringing varied perspectives and fresh ideas into the workpl..

Briefing and Presentation Skills

Briefing and Presentation Skills

For many, public speaking is an anxiety-inducing part of their work. Given that this daunting task is a responsibility for nearly every professional, how will you ensure that you’re communicating clearly and confidently? You will learn to c..

Communicating Strategically

Communicating Strategically

How do you incorporate strategic considerations into your daily communication? Communicating strategically involves intentional communication that strengthens professional relationships and builds a productive working environment. Learn to ..

Customer Service Skills and Techniques

Customer Service Skills and Techniques

Customer service has always been an integral part of business or agency mission, but social media has made the customer experience more easily shared with and visible to everyone. Recognizing and interpreting customer concerns at all levels..

Group Facilitation

Group Facilitation

Effective facilitators can lead a group to address organizational challenges by devising clear solutions. Strong facilitation skills can transform problems into opportunities. You will learn a proven, three-part group facilitation process t..

Influencing Skills

Influencing Skills

Influence is a powerful tool for any professional and can change your whole perspective. You will learn how to overcome obstacles, discover strategies to help build effective relationships, and ultimately expand your personal impact within ..

Developing Effective Relationships

Developing Effective Relationships

Some believe that successfully navigating relationships is an inherent quality that can’t be learned—but this is not true. Developing your interpersonal skills increases your self-awareness and strengthens your ability to better understand ..

Negotiation Skills

Negotiation Skills

Tactful and effective negotiation leads to positive outcomes that yield mutually beneficial solutions. By understanding others’ intentions and goals, you can develop creative solutions and recover stalled negotiations. You will apply negoti..

Resolving Conflict

Resolving Conflict

A common misconception is that conflict is negative and disruptive to an organization’s performance. But, when well-managed, conflict can result in positive change and increased productivity. Through highly interactive group activities, sel..

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