Business Service Management 9.x Advanced

Bu ileri düzey, modüler ve eğitmen eşliğinde gerçekleştirilen eğitim, teknik olarak deneyimli HP Business Service Management (BSM) 9.x yöneticileri ve destek personeline yöneliktir. BSM yazılımı ve çözümleriyle ilgili ileri düzey kavramları, ilkeleri, metodolojileri ve uygulamalı yapılandırmaları kapsar. Tüm bunlara ek olarak, BSM yöneticilerinin hali hazırda kullandıkları HP Application Performance Management (Uygulama Performansı Yönetimi) kurumsal yazılım yönetimi çözümünün değerini nasıl artıracaklarını öğrenme fırsatı sunar.
Bu eğitimde yer alan uygulamalı laboratuvar alıştırmalarında Business Service Management yazılımının 9.22 sürümü kullanılır.

Bu eğitimde neler öğreneceksiniz? 

  • Sağlamlaştırma ve Yüksek Erişilebilirlik (HA - High Availability) dahil olmak üzere isteğe bağlı BSM dağıtım senaryoları
  • Popülasyon, yapılandırma, modelleme, topoloji, raporlama ve veri zenginleştirme dahil olmak üzere RTSM (Run Time Service Management) yönetimi
  • SHA (Service Health Analyzer) kullanarak tahminsel analizler yapma
  • SH’de (Service Health) görüntülenen bilgileri özelleştirme
  • BSM Connector kullanarak üçüncü taraf verileri içeri aktarma
  • BSM dağıtımını izlemek için System Health’ı yükleme ve kullanma
  • BSM platformundaki günlük dosyası verilerinin toplanmasını basitleştirmek için BSM Logging Administrator kullanma
  • Veri toplayıcıları ve uygulamalar dahil olmak üzere BSM bileşenlerindeki sorunları giderme
  • BSM’de bulunan çeşitli API’leri kullanma
  • NNMi’den (Network Node Manager i) alınan verileri dahil ederek iş modelini iyileştirme
  • BSM ve Service Manager entegrasyonunu yapılandırma ve bunların özellikleri ve işlevleri
  • BSM ve HP CMS/UCMDB (Configuration Management System/HP Universal Configuration Management Database) arasındaki entegrasyonu yapılandırma ve bunların özellikleri ve işlevleri 
  • BSM bileşenlerinin yükseltme seçenekleri, yöntemleri ve uyumluluk matrislerini göz önünde bulundurarak bir BSM yükseltmesi planlama


Ön koşullar 

BSM’de en az bir yıl deneyime sahip olmak

BSM 120 Essentials eğitiminin başarılı bir şekilde tamamlanmış olması

Aşağıdakiler hakkında bilgi sahibi olmak:

Sistem, ağ ve veritabanı yönetimi

- ITIL (Information Technology Infrastructure Library) kavramları ve terminolojisi

- Sektör standardı işletim sistemleri

- Ağ, sistem ve uygulama izleme ilkeleri ve uygulamaları


Module 1: Course Overview

·       Course Objectives

·       Course Schedule

·       Introductions

·       Logistics

·       Use Case

·       Lab Environment

Module 2: BSM Architecture and Configuration Decisions

·       Review BSM architecture

·       List the components of the BSM portfolio

·       Review the workflow for installing and configuring BSM

·       Harden BSM deployment

·       Define High Availability options

·       Design BSM Disaster Recovery

·       Define a multi-tenancy environment

·       Configure BSM deployment

·       Work with the Setup and Database Configuration utility

·       Size and tune BSM deployment

·       Working with Infrastructure Settings

·       Working with JMX Console

Module 3: RTSM Administration

·       Identify the components of RTSM

·       Define RTSM population

·       Define and configure RTSM-CMS integration (the RTSM Synch)

·       Understanding topology reporting from the BSM data collectors

·       Use modeling best practices

·       Extending the data model through enrichment

·       Define and configure reconciliation

·       Troubleshoot RTSM - Appendix A

Module 4: Service Health Analyzer

·       State the primary goal of SHA

·       Name and describe each of the three different SHA licenses

·       State the main differences between the architectures of SHA 9.1x and 9.2x

·       Name the major architecture components and describe their functions

·       Describe the data flow within SHA, starting with the data collectors State the functions of the Baseline Engine, SHA (or RAD) Engine, and the analytics process

·       State how the baseline sleeve is calculated and describe seasonality

·       Name and describe the five phases of anomaly creation in the Run-Time Anomaly Detection (RAD) Engine

·       Configure SHA for initialization to get it up and running

·       Describe the end-to-end user work flow of SHA

·       Perform advanced SHA configuration, including edits of the XML metric filters

·       Configuring Verification Tools - Appendix A

·       Creating Metric Baselines Manually - Appendix B

·       Troubleshooting - Appendix C

Module 5: CI Types and Relationships

·       Create a custom CI Type

·       Create a custom CI Relationship Type

·       Create a custom RTSM view called Cooling View

·       Create a CI

·       Create relationships between CIs

Module 6: Service Health Customization

·       Describe customizing Service Health to meet unique requirements

·       Create Health Indicators (HIs)

·       Create HI assignments

·       Create Key Performance Indicators (KPIs)

·       Create KPI assignments

·       Describe the operation of KPI Enrichment Service (KES)

·       Describe the operation of Multi-process Architecture Business Logic Engine (MARBLE)

Module 7: BSM Connector

·       Compare and contrast the BSMC policy types

·       Create BSMC metric log file policies

·       Create BSMC event log file policies

·       Create BSMC database policies

·       Create BSMC XML file policies

·       Create field mappings from source data values to BSM recognized data values

·       Configure BSMC policies to affect HI state in BSM

·       Deliver topology to the RTSM using BSMC policies

·       Configure BSMC integration with BSM

·       Locate primary BSMC log files

Module 8: System Health

·       State System Health's primary function

·       Describe how System Health has been decoupled from SiteScope

·       Install System Health

·       Drill down to identify and investigate BSM issues

·       Start and stop individual BSM processes

·       Package BSM log files so they can be sent to HP Support

·       View and save individual log files

·       View the status and value of BSM metrics

·       Configure BSM failover using System Health

·       Access System Health's SiteScope UI

·       Deploy additional monitors

Module 9: BSM Logs and Troubleshooting

·       Explain how to use BSM logs

·       Troubleshoot the BSM platform

·       Make use of troubleshooting tools and resources

·       BSM Applications Troubleshooting - Appendix A

·       BSM Reports Troubleshooting - Appendix B

·       BSM Data Collectors Troubleshooting - Appendix C

·       Additional Troubleshooting Tips - Appendix D

Module 10: Introduction to BSM Extensibility

·       Define the Service Health API

·       Define the Service Level Management (SLM) API

·       Define the End-User Management (EUM) API

·       Define the Generic Reporting Engine API

·       Troubleshooting - Appendix A

·       BSM9.x EUM Reports Troubleshooting - Appendix B

Module 11: Integrating BSM with NNMi

·       Describe the main functions of Network Node Manager i (NNMi)

·       List the steps of the NNMi integration with BSM

·       Integrate NNMi with BSM

·       Verify the NNMi integration with BSM

Module 12: Integrating BSM with Service Manager (SM)

·       Identify the key features of Service Manager integration

·       List Service Manager integrations

·       View different integration technologies for communication in Service Manager

·       Configure Service Manager integration

·       Learn how BSM Service Level Management Business and Infrastructure Services interact with Service Manager incident records

·       Troubleshooting and Logs - Appendix A

Module 13: Upgrading BSM

·       Compare the two types of upgrades

·       Identify the key considerations for selecting an upgrade type

·       Learn the supported upgrade paths to BSM 9.2x

·       Describe the flows for both direct and staging upgrades

·       Working with the Upgrade wizard flow

ITIL terminolojisi ve kavramlarına hakim olmak BSM 120 Temelleri eğitimini tamamlamış olmak

Eğitim Detayları
Süre 5 Gün
Kontenjan Max 12 Kişi
Eğitim Tipi Sınıf / Sanal Sınıf


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